Refund and Returns Policy
Our return policy allows for returns within 14 days of purchase. Eligible items must be unused, in their original packaging, and in the same condition as received. Cosmetic products can only be returned if all seals and packaging remain unbroken. Certain items are exempt from returns, including perishable goods (food), sale items, and gift cards. A receipt or proof of purchase is required for returns.
Once we receive the returned item and inspect it, customers will be notified of the approval or rejection of their refund. If approved, refunds will be processed and applied to the original payment method within a specific timeframe. If an item was marked as a gift and shipped directly to the recipient, a gift credit will be issued upon the return of the item. If the item wasn’t marked as a gift or was shipped to the gift giver, refunds will be issued to the gift giver.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted.
If you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Shipping returns
To return your product, you should mail your product to: {physical address}.
Customers are responsible for covering their own shipping costs, which are non-refundable.
The time for exchanged products to reach customers may vary based on their location.
We encourage customers to use trackable shipping services for return deliveries.
Need help?
Contact us at {email} for questions related to refunds and returns.
